Nick Jacob
Senior designer
Experienced designer who owns and delivers on end-to-end complex, multidisciplinary design projects.
Get in TouchCase Studies
Dulux
Find painters near me
View Case StudyEnd-to-end ownerhsip and delivery of product design for consumers and painters across web, mobile, and App platforms
Sporting Schools
Sports grants for schools
View Case StudyEnd-to-end ownerhsip and delivery of product design for schools and teachers across web and mobile platforms
Child Link
Accessible and inclusive user testing
View Case StudyExpert usability and accessibility recommendations, planning, facilitation and delivery for authorised users of Child Link
Fire Permits Victoria
Fire permits for Victorian citizens
View Case StudyEnd-to-end ownerhsip and delivery of product design for Victorian citizens and fire services across web and mobile platforms
Experience
Dulux
Senior UX Designer
Feb 2024 — Oct 2025- Design, delivery and handover of user experience artefacts (sitemaps, user flows, wireframes) for Loyalty and Rewards experience, including design of 50 screens across 3 customer types for Dulux Trade App.
- Iterative end-to-end design and collaboration to deliver 60 plus screens for 2 user groups across 3 platforms (Dulux Trade App, Dulux Trade Web, Dulux.com.au).
- Presentation of Find a painter design concepts to over 100 Dulux Australia Marketing colleagues at annual conference in April 2024.
- Wire-framing and prototyping of key Cabots website Product Finder. New design combines 3 fragmented tools into 1 product recommendation tool for over 50 timber and product combinations.
Australian Sports Commission
Senior UX Designer
Jul 2022 — Jun 2023- Collaborating with Product Owner and Marketing Manager to rapidly prototype responsive design approach and concepts ensuring alignment to organisation brand guidelines.
- Using Google Analytics, Figma, and Microsoft product suite to explore, define, and validate problems through wireframes, visual design, interaction design and user flows.
- Collaborating with developers in Microsoft Teams and Azure DevOps for handover of visual and interaction design, and user flows within user stories that met user and business requirements, including acceptance criteria.
- Gathering, documenting and translating user testing requirements to plan and facilitate usability testing sessions. Evaluating and measuring usability sessions against industry benchmarks and metrics (namely, Single Ease Question, System Usability Scale).
WISE Employment
Senior UX Designer
Feb 2023 — May 2022- Cognitive Walkthrough & Evaluation of WISE Online - focusing on mobile experience and accessibility.
- Competitor Analysis - analysis of top rated Disability Employment Service providers and Disability Employment Service providers that have a product offering.
- Customer Journey Mapping - collaborate with a marketing manager to assist in the completion of a Customer Journey Map for Disability Employment Service program.
- Sitemap, User Flows - create sitemap and user flows for new customer segment onboarding to Resume Builder feature. Development Estimation - collaborate with development team to estimate effort for all screens and functionality for new customer segment onboarding to Resume Builder feature.
Department of Education and Training, Victoria
Usability and Accessibility Analyst
Jan 2021 — Feb 2022- Collaborating with the UX team to develop personas, sitemaps, business and functional requirements, user stories and process maps.
- Led the execution of the usability and accessibility sections of the Child Link user testing strategy.
- Gathering, documenting, and translating user testing requirements and metrics into detailed user testing plans in consultation with internal and external stakeholders.
- Analysing usability and accessibility compliance of wireframes, prototypes, and visual designs. Establishing usability and accessibility design and coding guidelines for the UX team and delivery partners.
- Prototyping design solutions to identified and potential usability and accessibility.
About Me
G'day, I'm Nick Jacob. I'm an experienced designer with broad skills and expertise. I like to take a diplomatic and balanced approach to problem solving and decision making. I enjoy working collaboratively in multidisciplinary cross-functional teams to design and deliver products and services that meet user needs and solve complex business challenges.
