Nick Jacob

Career break

• Self-directed upskilling in AI-assisted product design and product management. Building UI components, tools and landing pages with Claude, Vercel v0 and GitHub Copilot; analysing and consolidating data; and rebuilding my portfolio.

Dulux

• Ownership and influence-based leadership for end-to-end product design of Find a Painter. UX discovery and stakeholder alignment for Dulux Trade Rewards. Design presentations to marketing managers, leaders, senior executives, and at yearly conference.

Australian Sports Commission

• Ownership and influence-based leadership for end-to-end product design of Sporting Schools, an Australian Government grants platform, uplifting usability and engagement for Australian primary schools and national sporting providers.

WISE Employment

• Delivered targeted UX improvements for a digital employment platform, owning research planning, journey mapping, and design audit across core onboarding and conversion flows.

Department of Education and Training, Victoria

• Ownership and specialist expertise to deliver end-to-end usability testing and WCAG AA 2.1 accessibility compliance for child wellbeing and safety platforms.

Country Fire Authority

• Career growth from Frontend Web Designer to Senior User Experience Designer, leading product design across enterprise application portfolio for 57,000 members and millions of Victorian citizens that visited cfa.vic.gov.au. Delivered end-to-end product design for web content, responsive web applications, multi-agency websites, digital campaings, and intranet and corporate websites. Influence-based leadership to deliver digital solutions with local and international creative agencies, local and state government departments, and technology partners.

Dulux

Led product design for Find a Painter - https://dulux.com.au/find-a-painter - a key Dulux Group service offering, driving improvements in engagement and user experience.

Australian Sports Commission

Led product design for Sporting Schools - https://ausport.gov.au/schools - an Australian Government grants platform, improving usability and engagement for Australian primary schools.

Department of Education and Training, Victoria

Led end-to-end usability evaluation and accessibility compliance of ChildLink - https://www.vic.gov.au/childlink - a Victorian Government child wellbeing and safety platform, 80% task rate and 95% WCAG 2.1 AA compliance.

Country Fire Authority

Led end-to-end product design for Fire Permits Victoria - https://firepermits.vic.gov.au - a Victorian Government permits platform that unifies and visualises use of fire permits across three emergency services.

Country Fire Authority

Led a product team and end-to-end product design for real-time incident reporting for the Country Fire Authority, Victorian Government Emergency Service, mentoring a junior designer, establishing an Enterprise Design System - https://hydrant-ui.netlify.app/ - ~30% improvement in product delivery efficiency.

Country Fire Authority

Led product design for Warnings Victoria - warnings.vic.gov.au - no longer active - a Victorian Government emergency information and warnings platform, enabling 430,000 concurrent user sessions by Victorian citizens, inspiring Victorian Government to develop VicEmergency: Incidents and Warnings - https://emergency.vic.gov.au